24/7 Odoo support that protects uptime
Managed support for bug fixes, performance tuning, backups, security, and functional help — sized to your risk profile.
Peak performance for live operations
After go-live, ERP stability becomes a revenue issue. NexGen provides proactive monitoring, rapid incident response, and a named technical lead who knows your system.
From slow reports to failed cron jobs and urgent production blockers, we keep your team moving.
Talk about SLA options
More than just break-fix help
True ERP support is proactive. We handle the functional questions, technical bugs, and infrastructure health so you don't have to.
Functional Help
"How-to" assistance for your team. We guide them through standard Odoo features, preventing data entry errors.
Bug Resolution
Rapid triage and patching for custom modules, broken views, and traceback errors that stop operations.
Infra & Hosting
PostgreSQL tuning, server upgrades, and storage management for Odoo.sh or on-premise deployments.
Security & Backups
Routine vulnerability patches, access right audits, and automated, tested off-site database backups.
Pick the coverage you need
Transparent plans — upgrade anytime as your operations grow.
Business Hours
Reliable weekday coverage for stable environments.
- Ticket-based support
- Bug fixes & guidance
- Monthly health review
Professional SLA
Faster response for growing teams with more modules live.
- Priority queue
- Performance checks
- Backup verification
Enterprise 24/7
Around-the-clock coverage for mission-critical Odoo.
- 24/7/365 response
- Dedicated account lead
- Incident war-room support
We measure what matters
Our support KPIs are built around keeping your business operational, not just closing tickets.